Start Your Claim, It´s Simple
You Are One Step Away From Leaving the Stress Behind
Before you continue
Have you received the correct advisory about your claim?
Remember Initial Fee is Non-refundable, please check our process section first, contact us if you have questions.
Pay Your Initial Fee
Submitting your initial filing fee officially opens your case file and assigns a dedicated dispute manager to your claim. Please note that this initial fee is strictly non-refundable, as it covers the immediate administrative overhead, carrier jurisdiction review, and legal case preparation required to launch our formal intervention.
Once this one-time payment is processed, your active claim will appear directly in your secure user dashboard.
From there, you can immediately begin uploading your flight tickets, receipts, correspondence, or disruption notices.
From this moment on, the heavy lifting is entirely ours. You don’t have to spend hours on hold, decode airline fine print, or draft legal appeals.
Relax and get back to your daily life, we will manage the entire investigation, confrontation, and follow-up until your case reaches resolution.
File your claim with confidence. Travel with peace.
The process
Before starting a claim, make sure you are aware of our process
Go ahead and create your account to get started. Once you’re registered, you’ll have full access to your personal dashboard where you can track your claim’s progress, securely submit any required documents, and stay updated every step of the way, all in one convenient place.
Once you’re registered, simply visit your account dashboard and select the “Tell Us What Happened” option to share the full details of your situation. Providing as much information as possible helps us understand how best to assist you and evaluate your options. If you’d like personalized guidance, you can also request a complimentary one-on-one advisory session through the “Request Free Advisory” feature, available whenever you need it, as often as you need.
Once you’ve received confirmation and the green light from one of our agents to move forward with your claim, simply select your claim type and proceed to checkout to pay the initial fee. After your payment is processed, you’ll receive a claim confirmation email, and your claim will appear in your account dashboard for easy tracking.
Now that you’ve paid the initial fee, you can begin submitting all required documentation and information directly through your account dashboard. If it’s more convenient, you’re also welcome to send documents via email. Should you need any assistance during this process, please don’t hesitate to reach out, we’re here to help.
We will do our hardest work to secure your reimbursement as quickly as possible. Once you receive it, we will leave our confidence 100% in your hands to honor the complete Service Fee. We trust you as you have trusted us throughout the entire process.
Frequently Asked Questions
The initial fee covers the operational cost of opening your case file. It funds our specialists to verify your travel documents, draft formal dispute demands, and bypass automated airline rejections. By handling the calls, forms, and back-and-forth negotiations for you, we do the heavy lifting while you get back to your daily life.
Reach out to our support team right away through your account pannel or our contact channels. If you selected the wrong category (like picking Travel Delay instead of Trip Interruption), our team will reassign your file to the correct department without charging you twice or restarting your application.
In most cases, your new claim file appears in your dashboard within minutes of payment. If our system requires manual verification with carrier databases, it may take up to 24–48 hours. As soon as your portal updates, you can upload tickets, receipts, and cancellation notices directly from your phone or desktop.
We accept all major credit and debit cards, as well as digital wallets including Apple Pay, Google Pay, and PayPal. All transactions are encrypted through bank-grade SSL protocols, meaning your payment details are never stored on our servers. You will see every available regional payment method at checkout.
Absolutely No. Aside from your one-time initial fee, you will never see hidden retainers, hourly billing, or surprise charges while we work your claim. We operate on a success-first model: our service fee is only due once we successfully recover your payout from the provider.