Start Your Claim, It´s Simple
You provide the details, we take care of everything else
Before you continue
Have you received the correct advisory about your claim?
Remember Initial Fee is Non-refundable, please check our process section first, contact us if you have questions.
Trip Cancellation
If you need to cancel your trip for an unforeseen reason, we will help you to manage your case with your Bank, Travel Insurance or Travel Supplier.
We help you recover non-refundable Air Tickets, Cruise Fare, Hotel Deposits and more.
Trip Interruption
An injury, sudden illness or any kind of interruption made you lose a pre-paid reservation, transportation or had to cause you to stay longer than planned.
We will help you to find the best solution for that nightmare trip.
Baggage Delay
If your Airline, Cruise, or any Travel Carrier delayed your bags and you´re left without your medication, clothing or primary necessities.
We will help you to be compensated for those expenses that you´re owed to.
Travel Delay
Your Airline, Cruise or transportation delayed your arrangements, and you need to spent money out of pocket, or you lost a pre-paid reservation because of that.
We will help you to find out what can be covered and what you´re owed.
Event Ticket Cancellation
You bought tickets for an event and now you won´t assist to that concert, game or any kind of event.
We will help you to verify your eligibility and handle the claim for you.
The process
Before starting a claim, make sure you are aware of our process
Go ahead and create your account to get started. Once you’re registered, you’ll have full access to your personal dashboard where you can track your claim’s progress, securely submit any required documents, and stay updated every step of the way, all in one convenient place.
Once you’re registered, simply visit your account dashboard and select the “Tell Us What Happened” option to share the full details of your situation. Providing as much information as possible helps us understand how best to assist you and evaluate your options. If you’d like personalized guidance, you can also request a complimentary one-on-one advisory session through the “Request Free Advisory” feature, available whenever you need it, as often as you need.
Once you’ve received confirmation and the green light from one of our agents to move forward with your claim, simply select your claim type and proceed to checkout to pay the initial fee. After your payment is processed, you’ll receive a claim confirmation email, and your claim will appear in your account dashboard for easy tracking.
Now that you’ve paid the initial fee, you can begin submitting all required documentation and information directly through your account dashboard. If it’s more convenient, you’re also welcome to send documents via email. Should you need any assistance during this process, please don’t hesitate to reach out, we’re here to help.
We will do our hardest work to secure your reimbursement as quickly as possible. Once you receive it, we will leave our confidence 100% in your hands to honor the complete Service Fee. We trust you as you have trusted us throughout the entire process.
Frequently Asked Questions
Timing and the state of your trip make the difference.
- Trip Cancellation applies when you have to call off your trip before departure, leaving you with unused, non-refundable reservations.
- Travel Delay applies when you are actively traveling and your flight or transit is held up for hours, forcing you to pay out of pocket for meals, ground transport, or an unexpected overnight hotel stay.
Start a Travel Delay claim if your flight was delayed by hours and you had to pay for food, drinks, transport, or a hotel room while waiting. If the airline’s delay caused you to miss your entire journey or forced you to forfeit non-refundable bookings entirely, start a Trip Cancellation claim instead.
First, file a Property Irregularity Report (PIR) at the airline’s baggage desk before leaving the airport and keep the reference code. Then, select Baggage Delay on our platform. We use that PIR report and your receipts for emergency clothing, toiletries, and replacement items to recover your costs directly from the airline.
Before paying the initial fee, you must first create your secure account, log into your profile, and enter the details of your travel disruption. Once we have your case information and supporting receipts, you will pay the one-time initial fee so our specialists can formally launch your claim with the provider.