You bought the tickets
Now, protect your investment from the unexpected.
Before you continue
Have you received the correct advisory about your claim?
Remember Initial Fee is Non-refundable, please check our process section, contact us if you have questions.
Event Ticket Cancellation
Life doesn´t always go according to plan.
Unexpected situations like sudden illness, a family emergency, a natural disaster, or unforeseen work conflicts, can force you to cancel before the event.
When you can´t make it to the concert, game, or show you´ve been anticipating, we help you recover costs for:
- Non-refundable event tickets
- Pre-paid VIP packages
- Associated travel expenses (in applicable cases)
Venues and sellers often use confusing refund policies. We interpret fine print and build your case for maximum reimbursement.
File your claim with confidence. Travel with peace.
The process
Before starting a claim, make sure you are aware of our process
Go ahead and create your account to get started. Once you’re registered, you’ll have full access to your personal dashboard where you can track your claim’s progress, securely submit any required documents, and stay updated every step of the way, all in one convenient place.
Once you’re registered, simply visit your account dashboard and select the “Tell Us What Happened” option to share the full details of your situation. Providing as much information as possible helps us understand how best to assist you and evaluate your options. If you’d like personalized guidance, you can also request a complimentary one-on-one advisory session through the “Request Free Advisory” feature, available whenever you need it, as often as you need.
Once you’ve received confirmation and the green light from one of our agents to move forward with your claim, simply select your claim type and proceed to checkout to pay the initial fee. After your payment is processed, you’ll receive a claim confirmation email, and your claim will appear in your account dashboard for easy tracking.
Now that you’ve paid the initial fee, you can begin submitting all required documentation and information directly through your account dashboard. If it’s more convenient, you’re also welcome to send documents via email. Should you need any assistance during this process, please don’t hesitate to reach out, we’re here to help.
We will do our hardest work to secure your reimbursement as quickly as possible. Once you receive it, we will leave our confidence 100% in your hands to honor the complete Service Fee. We trust you as you have trusted us throughout the entire process.
Frequently Asked Questions
Valid claims generally cover uncontrollable events that prevent you from attending. This includes severe sudden illness or medical emergencies (for you or an immediate family member), transit shutdowns, missed connections that make arriving impossible, bereavement, or sudden mandatory obligations. Even if the seller told you refunds were off the table, we review purchase protections and booking clauses to build an enforceable case.
Yes. If an emergency keeps you from the venue, your claim is not limited to standard seat admission. We pursue the full invoiced amount, including VIP hospitality lounges, backstage passes, early-entry packages, and pre-paid merchandise add-ons tied directly to the ticket order.
Yes. If an airline mechanical failure, crew shortage, or weather shutdown prevented you from reaching the city before the curtain opened, the transit failure is directly linked to your event loss. We combine your airline delay reports with your event purchase receipts to seek reimbursement for the wasted admission.
Venues frequently attempt to push rescheduled dates onto traveling ticket holders rather than returning funds. If you were traveling internationally or from out of state and cannot return for the rescheduled date, you have grounds to demand a complete cash refund rather than accepting a credit for a performance you cannot attend. We file direct demands to recover your original payment method.